Privacy Policy
This privacy policy explains how Desert Dune Tours L.L.C. collects, uses, and protects your personal information when you use our site, book services through this service, or otherwise interact with our online platform. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws.
Information We Collect
We collect information necessary to provide our services and operate our site. This includes:
Personal Identification Information: Such as your name, passport details, date of birth, nationality, and contact details (excluding email and phone for policy display purposes). We collect this when you book services, create an account, or contact us directly.
Payment Information: Details related to your payment method when you make bookings. We do not store full payment card details; processing is handled securely by third-party payment processors.
Travel Information: Details about your bookings, including dates, destinations, preferences, and special requests for tours, safaris, cruises, transfers, and hotel reservations.
Usage Data: Information about how you access and use our site, such as your IP address, browser type, device information, pages visited, and time spent on our platform. This is collected automatically as you navigate our site.
Communication Information: Records of your interactions with us, including inquiries and feedback.
How We Collect Your Information
We collect information in several ways:
Directly from you: When you provide it to us through forms on our site, during the booking process, or when you communicate with us.
Automatically: As you use our site, through cookies and similar tracking technologies.
From third parties: In some cases, we may receive information from partners or service providers involved in delivering the services you book.
How We Use Your Information
We use your information for the following purposes:
To provide and manage the services you request: This includes processing bookings for desert safaris, city tours, dhow cruises, adventure activities, assisting with hotel reservations, arranging airport transfers, supporting visa processing, and creating customized tour packages.
To process payments for your bookings.
To communicate with you about your bookings and respond to your inquiries.
To personalize your experience on our site and improve our services.
To analyze site usage and improve the functionality and content of our online platform.
For internal business purposes, such as data analysis, audits, and research.
To comply with legal obligations and protect our rights and interests, as well as the rights and safety of our users and the public.
Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We share necessary information with third-party companies and individuals who perform services on our behalf, such as tour operators, hotels, transportation providers, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
Partners: Information may be shared with business partners involved in delivering the services you book.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others.
With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data. These may include the right to:
Access your personal information.
Request correction of inaccurate personal information.
Request erasure of your personal information.
Object to the processing of your personal information.
Request restriction of processing your personal information.
Request data portability.
To exercise these rights, please contact us in writing at the address provided below. We may need to verify your identity before fulfilling your request.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete it.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. Changes will be effective when posted on this page.
Contacting Us
If you have questions or concerns about this privacy policy or our data practices, please contact us in writing at:
Desert Dune Tours L.L.C.
15th Floor, Prime Tower,
Al Khaleej Al Tejari 1 Street,
Business Bay, Dubai, Dubai, 50001, UAE.